Refund policy

WALDEC CREATIONS — RETURN & REFUND POLICY

Last updated: [01/06/2026]

At Waldec Creations, every piece is handcrafted, CNC‑machined, and produced with precision and care. Each piece is tested and setup before ready to send it you, our return policy is designed to protect both our craftsmanship and our customers.

1. No Change‑of‑Mind Returns (Strict Policy)

We do not accept returns or provide refunds for:

Change of mind
Deciding you no longer want the item
Ordering the wrong size, colour, or design
Not liking the style after receiving it

Our CNC panels and décor pieces are made in small batches or custom‑cut, and cannot be resold without significant loss.

2. 30‑Day Return Window (Defective Items Only)

We offer a 30‑day return period, but only for defective or damaged items.

To be eligible, the item must be:

In the same condition you received it
Unused and uninstalled
In original packaging
With proof of purchase

Returns for any reason other than defects will not be accepted.

3. How to Start a Return

To request a return for a defective item, contact us at:

📧 info@waldeccreations.com

Please include:

Order number
Photos of the defect
Photos of the packaging
A brief description of the issue

Items sent back without approval will not be accepted.

4. Damages & Issues

Please inspect your order immediately upon delivery.

If your item is:

Defective
Damaged
Incorrect

We will replace the item or repair it — refunds are not offered for defects.

5. Exceptions / Non‑Returnable Items

We do not accept returns for:

Custom CNC products
Made‑to‑order items
Personalized designs
Sale items
Gift cards

These items are final sale due to their handcrafted and custom nature.

We also do not accept returns for hazardous materials, flammable liquids, or gases (not applicable to most of your products, but kept for compliance).

6. Exchanges

We do not offer exchanges for change of mind.

If your item is defective and approved for replacement, we will send a new one at no cost.

7. European Union 14‑Day Cooling‑Off Period

If your order is shipped to the EU, you may cancel within 14 days for any reason.

However, this does not apply to:

Custom CNC items
Personalized designs
Made‑to‑order products

These are exempt under EU law.

8. Refunds (Defective Items Only)

Once we receive and inspect your defective return, we will notify you of approval.

If approved:

A replacement will be sent
Or a refund will be issued (only if replacement is not possible)

Refunds are processed to your original payment method within 10 business days.

If more than 15 business days have passed, contact us at info@waldeccreations.com.

9. What Is NOT Considered a Defect

Because our products are handcrafted and CNC‑machined, the following are normal and not eligible for return:

Minor CNC tolerances
Natural wood grain variations
Slight colour differences due to lighting or screens
LED brightness variations
Minor surface imperfections from natural materials

These characteristics are part of the handmade nature of our products.

10. Shipping Damage

If your item is damaged during shipping:

Notify us within 48 hours
Provide photos of the damage and packaging

We will lodge a courier claim and send a replacement once approved.

11. Return Shipping (If Approved)

If your return is approved:

We will send a prepaid return label
You must follow the return instructions provided
Items returned without approval will not be accepted

Your cart

Your cart is empty